After an accident, once the estimate is prepared and the repair process is about to begin, most drivers just want to move forward and get their car back as quickly as possible. That’s completely understandable. But taking a few extra minutes to ask the right questions...
One of the most common surprises during a collision repair is when the estimate changes after the vehicle has already been dropped off. From a customer’s perspective, it can feel like the goalposts are moving. You were given a number, and now that number has shifted....
After a collision, one of the biggest questions drivers have is whether their vehicle will be repaired or declared a total loss. It’s not always an easy call, and from the outside, the decision can seem confusing. Some cars with visible damage get repaired, while...
If you’ve ever been through a collision repair, you may have heard the term “supplement” and wondered why the original estimate changed. It can feel confusing at first. You get an estimate, expect that to be the final number, and then partway through the repair...
After an accident, things move fast. You’re dealing with the stress of what just happened, figuring out transportation, and talking to your insurance company. Somewhere in that process, you’ll likely hear a recommendation for a “preferred” or “approved” body shop. It...
